Thanks so much for all your help! Nice doing business with a company that takes care of their customers!

-mel

Hi Don,

Thanks very much for the order confirmation.

I appreciate Bugaboo's commitment to customer service! I heard good things from other Bugaboo owners, but will share your quick response and helpfulness to expecting friends.

Thanks,

Franceska

I like to take a minute to thank your company for a great service. I received my order right a way(second day), I was expecting to receive it within a week. Ever thing was in great shape and I can't be more satisfied. Thank you. Great customer service.

Aiga B.

I am writing to you to tell you a story that you should either feel free to use as marketing or just know you made a very significant difference in one family's life.

My 3 year daughter was recently hit by a very reckless driver while being strolled in the Bugaboo Frog which she was in since she was born. She was comfortably asleep, which probably helped and my wonderful smart nanny had her completely strapped in even though she was 3 and probably didn't "need" to be. I am told by people who witnessed the accident that it flipped about 3 times and landed on it's side. Obviously my daughter was awoken and scared, but conscious. My nanny was obviously distraught, but also ok. The police at the scene comforted them both and called me immediately at work. The police officer in charge at the scene said to me, "I always made fun of all those woman who bought these expensive $800 strollers, but I stand corrected. Your daughter was absolutely spared any major injuries because of this thing." Thankfully my daughter Heidi had a few scratches, but overall completely fine.

There is nothing like getting that phone call for any parent and my husband and I got to the hospital as fast as possible. It was terrible. Additionally, I was about 8 1/2 months pregnant with our second daughter who now rides comfortably in the same stroller. Besides a little cut in the rubber on the frame and a very faded hood it serves us just fine. I feel good knowing she too is as safe as any child could be in this crazy world we live in. I spent over 15 years living in an urban setting (NYC/Hoboken, NJ) and 3 months after I move to suburban Westfield, NJ this happens. You never do know, but thank you from our family for making such a great product.

Joyce R.

Jennifer,

We appreciate your excellent customer service in keeping us up to date with the delay in the shipment. We would like to cancel our order because the delivery date is too late for us.

As you have been excellent in communicating with us on this delay, we will not hesitate to order from you all in the future.

Thanks so much,

- Dawn

I have bought from you in the past, and always come back to you first. This time was no different. Great service.

- Via online chat.

nice experience!!!!

- Via online chat.

Jennifer was helpful, informative and cheerful.

- Via online chat.

I will RECOMMEND your company to all other folks! Thank you so much for your help. I really love the live help feature!!! Thanks! Thanks!

- Via online chat.

Jennifer,

Thanks for all your help with this situation. Your high quality of customer service is greatly appreciated.

Dave

An order placed 04-08-07 arrived today by FedEx. Just wanted to express my pleasure in how timely your operation runs. Very impressive. Thanks.

David

Jennifer was very helpful, I like this kind of support it is quick and easy to use, no waiting on the phone queue.

- Via online chat.

You guys ROCK! Customer service is such a rare thing these days..thanks and will let people know about you too!!!

- Via online chat.

Hey Jeff,
Just wanted to let you know this AM I talked to someone named Jenny. She was helpful and knowledgable about backpacks (we had ordered the Kelty Pathfinder and it won't be in until June so we are cancelling the order and figuring out a different one to get.) Anyway, the phone call was positive and helpful so I thought I would give you that feedback. We don't know what we will get to replace it yet. I will do a little more research this afternoon.

Hope you are having a good day! fun to see you guys last weekend!

- Christa

Dear Jennifer

Thank-you for the update. Up to now I am very satisfied with the service you are providing. Jamie was also extremely helpful and knowledgeable when I contacted your on-line chat. So compliment.

Thank-you!

- Franziska R.

Hey there Jennifer,

I just wanted to send a quick thank you to you! Thanks for the awesome customer service!!! Your first e-mail was so polite and understanding I couldn't believe it! You deserve an A+++ and your site will be highly recommended by me!

Thanks so much,

- Dawn

Dear Jessica:

Thanks for such great service, I'll be sure to order again!

Sincerely,

- Betty Lee

Oh, I could just hug you guys right now!!!! Thank you so much, you have no idea what this means to me! Christine and staff, you guys ROCK!

- Shawn Bradford

Extremely user friendly and refreshing to see in the online marketplace.

- Matt Tilden

Thanks very much for the prompt and helpful reply, Stacy. By the way, you guyshave a GREAT website. Please tell the people in charge over there. I wish I had found it a long time ago!!

- Laurie Ansorge Ball

Thank you so much for shipping my order so quickly - it arrived today as promised. Your customer service is excellent (I spoke with Becca) and your prices are the best. I will definitely shop with you again. Thank you!

- Tara Masidonski

Thank you for the information. You have great customer service and I have already recommended you to a couple of my friends. Your prices were great also. Thank you.

- Norma Atwood

That is fine. Just refund it to the card we used. I will definetly recommend you to others. Your customer service is outstanding. Hope to deal with you again in the future.

- Tom

Thank you so much for notifying me that you received my return. The Customer Service is EXCELLENT!! I would like to commend you & the company for this - good customer service is often hard to find.

Sincerely,

- Lisa McKee-Castillo

Wonderful price when compared to others I found around town. Free shipping was what really sold me - I hate to pay shipping! Easy process to purchase. by: wittybitch@owensboro.net

Hi there:

Thanks so much for your kind email and heads-up about the back-ordered stroller. I am not due to have my second child til early May, so I think we'll be ok. The reviews on this stroller are great and I'm excited to get it. And I very much appreciate the free shipping and handling!

I am grateful for your high level of customer service.

Jennifer Esse

Thank you for wonderful site!

Just wanted to say thank you for such a wonderful, informative site. I plan to forward it on to 5 of my friends with babies!

Kris Murphy

Janice - it was here the very next day! I could not believe it came so quickly! I had never seen a Bugaboo "in person" - this is for my son and his wife - but it is beautiful and we're so impressed! Thank you for such good service

- Karen Schnee

Thank you so much for getting me my bugaboo so fast !!!!!!!! You have really made me so happy THANKS AGAIN for your unbelievable service!!!!!!

-Kate

I knew before I was pregnant that I wanted this stroller. I had planned on sacrificing some excess baby items just so I could purchase this. Luckily, my father and stepmom gifted us with the $$ to get it. I ordered it 2 days after Christmas and it was at my house 2 days later. I am not only glad I bought the stroller (cause it's AWESOME!), but I am SOOOOO glad I bought it from BugabooStrollers.com. Best customer service I have received ever!!!! Oh and I put the stroller together within 20 minutes without using the cd. No problems at all!!! Thank you BugabooStrollers.com!!!!

Leslie H.
Memphis, TN

I just wanted to say thank you for having such a thorough individual writing the descriptions up on these strollers. Whoever is responsible for giving comparisons and detailed information, w/o rushing through it, it fab-uuuuuuuu-louusss! I was on the internet all evening trying to decide on a couple until I finally found your site at 10 something at night and Thanked God for it. You made it so-ooo easy to decide.

Thanks again & can't wait for my son's new stroller.

Virginia V.
Tucson, Arizona

Jamie, DUDE, that was fast, helpful and what a pleasant contrast to so much of today's commerce. Its on its way back. I am very grateful to you - this is the way to do business. I hope that you have a safe and enjoyable weekend.

James M-P

You guys must really love the place you work, and the people you work with, because it really comes through in your customer service. You're all really happy every time I call. Honestly, I wish that Niche Retail sold everything I needed - not just the kids stuff, but everything I ever had to buy. I'd use Niche Retail for everything.

Shirley Spellmire

This is a first for me and I truly loved it. No phone calls and now long waits! Very convenient.

From Live Chat User

Jamie was so nice and helpful- and when she put me on hold to find out information for me, she kept me informed of what she was doing! Very good communicator and very helpful.

From Live Chat User

I wish I would have found your group of online vendors sooner!! I'll definately be shopping through you in the future!

From Live Chat User

Lindsey, Thank you for your email! I don't remember any company sending back a message where an actual name was attached to it. That means a lot!

Take care.
VR, Dave Myrda

I just wanted to say thank you so very much for the fast shipping. I am very much impressed of your great quality of service which is very hard to find these days. I will definitely order from your store again.

Thank you
-Alex

Thanks very much. The customer service has been EXCELLENT and I will shop first on your site in the future for any items that you may carry that I am looking for.

Courtney B

Jessica,

Thank you for letting me know, I appreciate your great customer service, that is very rare these days!

Sincerely,

Kim Fairchild

WOW What awesome service! Received my order today, monogrammed even! I only ordered it yesterday! Thank you very much! I'm spreading the word!

D Lanser

I have to tell you that I was and am impressed by your customer service. You have a good team there. I run 2 businesses and it is a constant struggle to get people who can do a good job and work with the public.

Matt M

Lindsey,

Thank you, your customer service has been excellent! I will definitely buy from you again!

Nancy

Jessica,

...I can't tell you how much that means to deal with someone so very responsive and helpful. I wish there were more people like you out there.

Bridget

Jennifer;

I want you and your bosses to know that it has been a long time since I have dealt with a firm that is more customer friendly. I will try to do more business with you in the future and hope that you are recognized for your outstanding service.

Regards,

Dave F

Thank you very much. I will continue to do business with your fine store. You folks up there are doing a great job.

I would like to compliment you, your company and staff for your courteous and professional service attitude. I run a small Italian textile business in NY and like many people alot of experience with unprofessionals. I have never taken time to comment on customer service, good or bad before. It is my first experience with your company but felt you should know the service you provide is appreciated. Thank you.

Susan S

Niche Retail, I have to commend your company, that is just about the most efficient and impressive display of online ordering I have ever seen. Received, approved, then fulfilled in no time at all!

Thanks,

Jonathon G.

Just wanted to let you know that my second flawless order with your company has been completed. I received good advice, fast quotes, and hassle free shipping to Alaska . Thanks for the great service.

Cathy S.

Thank you so much for your wonderful customer service. I used to be in the Customer Service biz and I know how hard it is to please people. You have done an excellent job and I will tell everyone!

A Happy and Grateful Customer

Janet G.

Well, they referred me to you for a reason and it's obvious-you all are fast, effecient and live up to your word. Rest assured that we'll be delighted to refer you to others with gusto!

Scott A.

Nice work! I am impressed with your responsiveness, and your attention to customer feedback. Very impressive! My sincere compliments and appreciation. I will recommend your site.

Thanks again!

Beth K.